Returns & Refunds

At The Deal Den Co, we want you to shop with complete confidence. We take great care to accurately describe every item and inspect each product before it is listed. However, if you experience any issues with your order, we're here to help and will work with you to resolve the problem as quickly as possible.

eBay Returns

If you purchased your item through our eBay store, you can request a return within 30 days of delivery in accordance with eBay's returns policy. Simply open a return request through your eBay account, and we'll guide you through the process.

Vinted Pro Returns

If you purchased your item through our Vinted Pro store, returns and refunds are handled in accordance with Vinted Pro's current return and buyer protection policies. If there is an issue with your order, please open a return request through the Vinted app within the time frame specified by Vinted.

Return Conditions

To be eligible for a return, your item must:

• Be returned in the same condition it was received.

• Be free from any new damage, stains, odours, or alterations.

• Include any original tags, accessories, or packaging where applicable.

• Be securely packaged to prevent damage during the return journey.

Returns that do not meet these conditions may not be eligible for a refund.

Refunds

Once your returned item has been received and inspected, we'll process your refund as quickly as possible. Refunds will be issued through the original platform and payment method used for your purchase.

Faulty or Incorrect Items

If your item arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible. We'll work with you to resolve the issue promptly and fairly.

Need Help?

If you have any questions regarding a return or refund, please don't hesitate to get in touch through our Contact Us page, or send us a direct message via our eBay or Vinted Pro stores. We're always happy to help and aim to respond as quickly as possible.